TouchBankingSM

FAQs

What is TouchBanking?

TouchBanking is a mobile banking and payments application you can use to access your account information quickly and easily from your iPhone or Android. Depending on the services your financial institution offers, you can use TouchBanking to:

How do I download and activate TouchBanking on my smartphone?

If your financial institution is using TouchBanking for their mobile banking solution, you can download the app directly from the App Store or Google Play. You must be registered for your financial institution’s online banking site as you will need your already established online banking user name and password to log into TouchBanking once downloaded. You will also need your financial institution’s App Code to activate the app on your device. You can find the App Code in the mobile banking section of your financial institution’s online banking site (My Devices > Add New Device).

Is TouchBanking secure?

To ensure the safety and privacy of your account information, we incorporate multiple security features in TouchBanking:

·         All transactions are encrypted

·         You must authenticate every interaction with TouchBanking

·         No personal or financial information is stored on your phone.

Can I use TouchBanking on my tablet?

TouchBanking is currently available for smartphones only.

Can I use TouchBanking on an older model iPhone?

If you have an older iPhone model, such as a 2G or 3G, you will not be able to update to this latest version. If your financial institution supports it, however, you may be able to still use all the latest features by registering for the mobile browser channel through your financial institution’s online banking site.

Why is the application asking permission to access some of my phone’s functions?

In order to enable some of features available through TouchBanking, the application may need to access the following on your mobile device:

·         Location services – So TouchBanking can return ATM/Branch search results that are relevant to your current location

·         Camera – So that you can use the Mobile Check Deposit feature

·         Contacts – So that when using the Popmoney person-to-person payments feature you can easily select a contact from your device to pay

Some of these features may not be enabled for you right now, but may be added by your financial institution in the future.

What are the links on the Login page and Main Menu?

Your financial institution may have set up links to other sites beneficial to you.

·         If you tap a link on the Login page, you will be taken to that site. Once you return to TouchBanking, you will log in as you normally do.

·         If you tap a link on the Main Menu, you will be logged off of TouchBanking (for security reasons), and taken to that site. Once you return to TouchBanking, you will need to log in again.

I keep getting errors when I attempt to log into TouchBanking. What should I do?

If your financial institution requires security questions/answers, make sure that you have set these up in online banking. If you have set them up and are still having problems, refresh or reinstall the app:

For Android devices:

  1. Go to the mobile banking section of your financial institution’s online banking site and get the App Code (My Devices > Add New Device).
  2. On your device, open Settings > Apps. (The menu name might be different depending on your device.)
  3. From the list of applications, tap TouchBanking.
  4. Tap Clear data to remove all registration information.
  5. Run TouchBanking and re-register your application.

 For iPhone devices:

  1. Go to the mobile banking section of your financial institution’s online banking site and get the App Code (My Devices > Add New Device).
  2. On your device, uninstall TouchBanking.
  3. Re-download TouchBanking from the App Store.
  4. Run TouchBanking and re-register your application.

Who is Fiserv?

Fiserv is the company that powers online banking and bill pay for thousands of institutions and consumers nationwide. You may not recognize the Fiserv name, but if you use online banking and bill pay, chances are you already use a service that comes from Fiserv.